BWS complaint?

Do you have a dispute or a bad customer experience with BWS? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

BWS customer service in Australia is on 1300 138 297, and the BWS app also has a chatbot. Have your order number, the store, the date and the receipt or tax invoice ready when you call, and note the name of anyone you speak to.

Delivery short or a bottle broken? Start your complaint here as well: we push it out to BWS by email, social media and printed letters.

Check the BWS app and the emails BWS sent after you ordered for the status of a BWS order, or call BWS customer service on 1300 138 297 with the order number. Pick up is offered in about 30 minutes at selected stores, so collect only once BWS confirms the order is ready. Alcohol in Australia can only be handed to someone aged 18 or over, so a driver may ask for ID and take the order back when nobody of age is there to receive it.

If the order arrives short or with broken bottles, photograph the items and the packaging before anything goes out, and check what is missing against the order confirmation the same day.

BWS products come with the Australian Consumer Law guarantees, so a faulty, damaged or wrongly supplied item can entitle you to a refund, replacement or other remedy. For an online order, give BWS customer service on 1300 138 297 the order number and photos of the problem; for a store purchase, keep the item and the receipt, because both are needed to assess a fault. A change of mind is a different case, where the store's own policy decides.

Refund missing for items that never arrived? Raise it through our complaint process: we help you write the claim in minutes, drawing on complaint letters that actually worked.

BWS is linked to Everyday Rewards, the loyalty program run by Woolworths, and the BWS app shows Everyday Rewards points alongside its app deals. Make sure the card is scanned in store or linked in the BWS app before you pay online, because points that were never recorded are much harder to claim afterwards.

For missing points, keep the receipt or tax invoice with the date, store and amount, and a screenshot of any bonus offer you activated, with its terms.

Nothing has been reported about BWS here yet. Our research shows what typically goes wrong at liquor store chains with online ordering: delivery orders that arrive late, short or with broken bottles, pick-up orders that are not ready on time, deliveries taken back when nobody over 18 can show ID, app deals or rewards points missing from the total, and refunds for missing items that take a long time to come through.

Delivery turned up a bottle short? Start the first case here: your report opens the record the next customer can point to when an order goes wrong the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of BWS through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with BWS can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.