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Mercari complaint: Item sold with wrong description, but team not helping with cancellation (Approached the team within 2 hours of purchase)

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Filed 22 Sep 2022 by Ankur

Hi,

I bought a Roomba cleaner from Mercari. The product description says it’s a new product. but when I checked with the Seller, he mentioned that it’s a used product. By that time, the transaction went through.

I don’t want to buy a used product.

Within 4 hours of the transaction, I reached out to the Mercari website put my case forward, and requested them to cancel the order, and refund the money as committed by their Buyer protection program.

So far, I got generic responses (every time I follow up) which are way off from the case facts.

Requesting support to get my refund.

Thanks you,
Ankur Dhami
1 912 346 1010

Mercari complaint: Item sold with wrong description, but team not helping with cancellation (Approached the team within 2 hours of purchase)
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