While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Mercari over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
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We have received 32 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from cfwebdeveloper42101 on 09 June 2021 about Mercari.
I received an iphone 6s today I bought on Mecari. Also when it arrived damaged (not just the damage listed by seller which was phone would only boot to Apple logo), but the phone was not packaged properly and... Read more
Complaint from Chandradee on 09 June 2021 about Mercari.
I made several purchases through the Mercari app and even sold a couple of things. The problem happened when I purchased a homemade set of Minnie ears from an Etsy shop who was using the Mercari platform to sell her... Read more
Complaint from Resistorhead on 06 June 2021 about Mercari.
Ordered an item in size 5xl women’s. Item came but was CHINESE size 5xl which one needs to add 2-3 sizes to to be the same as American size. Mercari is an American website, therefore any difference SHOULD... Read more
Complaint from Susieque8290 on 05 June 2021 about Mercari.
Purchased a bag in description said in excellent condition. When I got bag it was in horrible condition on bottom of bag. Pictures she posted I didn’t think to blow up to see damage as she listed as excellent and... Read more
Complaint from Ryliesmom2011 on 04 June 2021 about Mercari.
I recently received the wrong item by mistake from a seller. I have contacted her, but have no way of showing her the item I received as Mercari does not have an option to send pictures and every time we... Read more
Complaint from spacemoth on 02 June 2021 about Mercari.
I am currently trying to get Mercari to issue a refund back to me that is now owed of $26.21 for Item ID m90131553165 for an item that was returned to a seller. The accountcard that was originally used... Read more
Complaint from Kimberly1937 on 01 June 2021 about Mercari.
I sold some items so I had money on my account. I purchased some printer ink which says delivered but I haven’t received it. I told customer service they said it was sent to be held at the post office... Read more
Complaint from Chaka on 29 May 2021 about Mercari.
I have been monitoring mercari. They appear to be filtering counterfeit items under the disguise of request authenticate. The seller will not and cannot authenticate. I saw over 60000 in counterfeit sales alone last evening. Counterfeiters are highly illegal and... Read more
Complaint from Treasureamongfriends on 28 May 2021 about Mercari.
I had my elderly moms, who has Parkinson’s cc linked to my Mercari account. She gave me permission to purchase some items. Well, she got a call from her bank for suspicious activity on her cc. She forgot that her... Read more
Complaint from Chunkz Shoes on 23 May 2021 about Mercari.
Back in March I posted an item they seemed as counterfeit. So I never posted item again. Now on may 8 or 9, 2021 after I made platinum level I got a message saying my acct was being limited and... Read more
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