While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Mercari over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
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We have received 32 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from jackpuba66@gmail.com on 21 May 2021 about Mercari.
You need a place on your app to save items that you are interested in, per Amazon shopping lists. The only current way to do this is by putting an item in your cart... Read more
Complaint from Melissa.mckowam22@gmail.com on 13 May 2021 about Mercari.
I purchased a rare monster high doll dressed as she was when sold by the manufacturer. The doll arrived in a fake knockoff dress that has no value at all. The seller simply denied switching the dress and when I... Read more
Complaint from Joeyrogers80 on 12 May 2021 about Mercari.
I asked questions before purchasing the electronic device and each answer, I don't know anything about this item. Why sell something you know nothing about? It is the absolute worst experience I've ever had. Read more
Complaint from girlmom on 12 May 2021 about Mercari.
i purchased a loopy phone case and was out of town when it got delivered so i did not get to request a return in time. it was automatically rated for me and the purchase was completed when i returned... Read more
Complaint from Mary Renner on 08 May 2021 about Mercari.
I filed a dispute thru my card user against Mercari because I bought a lv bag worth of $1,090 and when I tried to resell it the same platform(Mercari) and after they authenticated my purse it came out that the... Read more
Complaint from sylviapuleo on 05 May 2021 about Mercari.
I sold a doll to a buyer who, upon receipt, complained the doll had a stain. Mercari refunded the buyer before the buyer sent the item back. Now the buyer has both her money back $135.00 plus shipping and the... Read more
Complaint from Cheryl.m@aol.com on 03 May 2021 about Mercari.
I order a coaster set and it was fall apart It looks dry rotted. Read more
Complaint from Brandi.laws on 29 April 2021 about Mercari.
I ordered an item from Mercari. Received notification via email that the seller had 3 days to mail the item and even received an email that they went an email to remind the seller to ship my item. All links... Read more
Complaint from Texasrules on 26 April 2021 about Mercari.
Don’t do business with this Company they are Thieves they are holding $389 of my Money and will not release it. Read more
Complaint from sthbch199 on 18 April 2021 about Mercari.
The grips were a pack of 3, but 1 was missing. The grips did not have the sticky substance on them. The seller, cheerandgoaliemom30, knew they were defective. The sale id is m3391964151. Read more
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