Mercari complaint: Dead links in emails

Name: Dead links in emails
Item: Mercari
Author: Brandi

Open 29 Apr 2021 201 views Online Services

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Filed 29 Apr 2021 by Brandi

I ordered an item from Mercari. Received notification via email that the seller had 3 days to mail the item and even received an email that they went an email to remind the seller to ship my item. All links in their email were dead links that did not exist. I wasn’t able to check the order status or contact them directly. Horrible customer service and fraudulent site.

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Case details

Status: Open
Company: Mercari
Filed: 29 Apr 2021
Desired resolution: Refund my money or ship the item I already paid for. Update your site links so it’s not so shady.
Problem: Dead email links, no way to contact
About: online order

Progress

Filed
Company notified
Company replied
Resolved

29 Apr 2021 Complaint filed and published
29 Apr 2021 Message from Bizzy: we notified Mercari about this complaint.

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