Complaint: Mercari refunded the buyer who got to keep my merchandise.

on 05 May 2021 about Mercari in category Online Services

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My complaint:

I sold a doll to a buyer who, upon receipt, complained the doll had a stain. Mercari refunded the buyer before the buyer sent the item back. Now the buyer has both her money back $135.00 plus shipping and the doll she supposedly did not like. Mercari refuses to help. The item I.D. Is M95142210229

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Justified complaint?

Suggested solution:

They should make sure the buyer either sends the doll back or I get paid for the doll who the buyer now has

Mercari refunded the buyer who got to keep my merchandise.
Mercari refunded the buyer who got to keep my merchandise.
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