Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 19, 2024
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We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Brian Davis on 22 September 2023 about Mercari.
The seller has a 5 star rating but has hidden multiple cancels due to the fact they were never going to ship to use your money for weeks until you get a refund . Read more
Complaint from Lavender on 25 August 2023 about Mercari.
Mercari is claiming i have other Mercari accounts so there closing my account without proof. I keep trying to get help with ther customer service and the refuses to help me and continue to assume. Read more
Complaint from HRHP80 on 19 August 2023 about Mercari.
A seller on Mercari was selling fake and counterfeit Tiffany Co items. Item purchased was verified as fake, as well as arrived immeasurably damaged. Case was opened with Mercari. However refund still hasn’t been issued. Fraudulent item was returned... Read more
Complaint from Momlife on 17 August 2023 about Mercari.
I sold a brand new MacBook and the person that bought it scammed me and Mecari didn’t even let me talk to them and now this person.has sent me back an item that possibly has been gutted and altered ,... Read more
Complaint from Vintage and cool stuff on 31 July 2023 about Mercari.
I have been selling on Mercari for quite sometime and have sold a lot on there. I posted a LV bag on there and paid for them to authenticate it they said they thought it was fake and warned me... Read more
Complaint from 2donghwan on 28 July 2023 about Mercari.
Hi, I bought a jean pants from Mercari but it was not matching to its description of posting. The fit of pants I received was Athletic skinny while nowhere it was mentioned about it. So I requested return because it's... Read more
Complaint from MME on 14 July 2023 about Mercari.
Regarding my recent purchase on Mercari. At 4:39 PM, I ordered a Nintendo Switch for my son, but to my dismay, just a minute later at 4:40 PM, I noticed a crucial detail in the bottom of the ad -... Read more
Complaint from Gers0031 on 10 July 2023 about Mercari.
My name is David and I sold a pair of Ferragamo loafers to a buyer (“W”) in NJ. They were shipped with via UPS with Mercari prepaid label. I was informed via tracking that they arrived on Friday 7/7. On... Read more
Complaint from GracesNoveltyDesigns on 08 July 2023 about Mercari.
I had sent a buyer the package with a 'Japanese Reshiram Zekrom GX - Dream League' in pristine condition, no flaws. I had put it in a sleeve top loader, wrapped it bubble wrap, put cardboard on both... Read more
Complaint from mercariisnothelpingsellers on 04 July 2023 about Mercari.
I sold any item that was properly listed with what was included in the purchase and Mercari sided with buyer to authorize the claim. During the return shipment, it was lost in transit. The label was provided my Mercari to the... Read more
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