Skip to content
File a complaint

Mercari complaints

Mercari complaint: Account was closed and funds are on hold

Open 168 views Online Services

Filed 19 Jul 2022 by CARMELLA

I made 4 sales with Mercari, 3 louis vuittons that are preloved (since they are old some purse had their strap or other hardware remade or replaced and the full condition of those purses I told the buyer since 3 preloved LV purse they only have one buyer, I even agreed to her prices because she saw my purses on my Facebook page and fully aware of what she will be getting) the other sale is a new kate spade satchel that was never been used and I still have receipt when I bought it from kate spade.

Anyway days after the buyer received their items, I never got a message from buyer or any complaint but suddenly mercari closed my account on grounds of selling counterfeit item. First of all I have a brand new Prada purse with tags intact, it was bought from stock x and was authenticated by prada store as well, that specific purse is listed on ebay,tradesy,stock x and real real and never got any complaint but Mercari sent a message to me that they failed to verify the purse if it is authentic. So their claim that I sold counterfeit is completely sketchy. My only concern is what is going to happened?

The funds are in hold and God knows if I will be able to get it? I lost 4 purses with no money back? I lost at least a thousand dollars and I am not hearing any explanation from Mercari besides the message that I got that I violated their rules and my account was closed and I have no access for funds. So what? They never tell me what’s going to happen to.my items.

Mercari complaint: Account was closed and funds are on hold
Photo CARMELLA uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Mercari? Start the discussion above.

Wronged by Mercari too?
Make it sting!