Mercari complaint: Refusing to help file for a missing item
Filed 29 Dec 2021 by Sam
After trying multiple times to file a claim for a missing item I’m selling and being told Mercari is the only one file it I reached out to customer support only for THEM to tell me they can’t do it because of a missing step with fedex and told me to call fedex again. I’m not playing phone tag when all I want to do is file a claim for a missing item. Very upset with the lack of seller protection and customer service. I am now reconsidering selling with them.
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