No customer service
Complaint from LaBrenda Dawson on 01 July 2021 about Direct Express.
I cannot ever get through to speak with a live agent. I am getting the heavy call volume message telling me to try to call back at a different time. Read more
Direct Express complaints
Direct Express Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Direct Express complaint process
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Direct Express?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Direct Express complaints chart
We have received 120 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
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Direct Express complaint statistics
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
790
Total complaints
787
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
790 ratings
How to contact the customer service of Direct Express?
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Direct Express reviews: (790)
Authentic experiences shared by our community for your benefit.
withdrawal of monies
Complaint from Refund4me2021 on 29 June 2021 about Direct Express.
On May 26th someone took $983 from my account through an ATM. I called Direct Express they sent a claim form. I filled it out and sent it back. They then closed the case. I did not get my monies... Read more
My direct express was hacked for $4100
Complaint from mukilteo on 24 June 2021 about Direct Express.
It took me 6 months to find out someone got access to my direct express account and charged $4100 internationally. Most charges were in the later months. Direct express would only cover the first 90 days when... Read more
Lying thief's
Complaint from danielhatfield.dh@gmail.com on 19 June 2021 about Direct Express.
I have read and studied that the complaint I have against direct Express is one that appears to be a repeative, my father died on the 3 rd of Month ,after conversation with social security. My dad was owed his... Read more
You took my social security unlawfully and won’t give it back.. YOUR NOT GOING YO DO THIS TO ME
Complaint from Lisalloyd on 19 June 2021 about Direct Express.
I had a fraudulent charge on my card and called your fraud dept. filed complaint. Direct Express cancelled the card and swore no one could access my acct or take my money and would mail me new card. ... Read more
Refusal of Direct Express to discuss card issues with Social Security beneficiary
Complaint from rkhalife on 18 June 2021 about Direct Express.
My parents live abroad and receive their social security wages through Direct Express card. Their new cards provided by Direct Express were not working (could not withdraw money). They tried to transfer their wages from their Direct Express... Read more
Theft
Complaint from RichB on 13 June 2021 about Direct Express.
My roommate stole my card and used all my money. Am i entitled to a refund. Read more
Locked out of my card, can't get through to CS, CS hanging up on me,
Complaint from AlyssaDePaz on 13 June 2021 about Direct Express.
Direct express has allowed fraudulent activity. They have locked my account, and I can not even get through to anyone on the costumer service phone line to cancel my card and gave a new one Expedited.....and why must I have... Read more
I need my money
Complaint from Terri arneson on 11 June 2021 about Direct Express.
I receive SSDI every month, but my card would not work this month when I went to get rent money, I called and the recording said for me to hold for a representative, which would have been fine, except I... Read more
Legal name change on Direct Express Card
Complaint from JTCB-68 on 10 June 2021 about Direct Express.
In April 2021, I spoke with a representative about updating my Direct Express card then I was told that this could only take place if all legal documents were faxed, and approved by them. I submitted all documents only to... Read more
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