While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Reneebeard on 19 July 2021 about Direct Express.
I'm disabled and I have to do my shopping and bill paying online. My card has been hacked so many times now and out of well say 5 times I've gotten my money back twice one time they said there... Read more
Complaint from Karevid2018 on 14 July 2021 about Direct Express.
Why is there no supervisor to talk to other than blenda when I call the 1800 number on the back of the direct express card. Also why is she not helpful in resolving any issues? Read more
Complaint from Jkkramer on 06 July 2021 about Direct Express.
My June Deposit was fraudulently used. I contacted Direct Express and I also contacted Google since the transactions were through Google. They informed me the transactions were made out of Mexico. I have spent a bit of money faxing all... Read more
Complaint from SueYou on 06 July 2021 about Direct Express.
Someone took money off my card, and i had to call and get a new one. On June 1 2021 i called they said to wait 15 business calendar days before calling back. I waited until June 30 and called... Read more
Complaint from Jamiebabe2 on 06 July 2021 about Direct Express.
Yall said. My card would be deliverd in 2 days here it is 6 days no card where i live we have to sign from ups i have not signed anything i have ms and a brain tumor all of... Read more
Complaint from Smileonme@gmail.com on 05 July 2021 about Direct Express.
A couple of months back direct express notified my that they put a block on perfect tax relief from withdrawing funds from my card.because direct express was getting too many negative reports from card holders .but this month direct express... Read more
Complaint from FRAUD ALERT on 03 July 2021 about Direct Express.
July 1, 2021 I wrote To COMERICA BANK who issues the Direct Express Master Card I am a Senior citizen and Direct Express MASTERCARD Holder and just discovered today that over $3,000 of fraudulent transactions were made on my account for the... Read more
Complaint from kkidada on 02 July 2021 about Direct Express.
I called this evening starting at 5;11 pm. It is currently 9:30 pm and myself and my daughter have been waiting on hold on both lines. I am not allowed to utilize my money because fraud was detected. So, of... Read more
Complaint from David mcdade on 01 July 2021 about Direct Express.
I could not get my money off of my card because they suspend my account and they didn’t tell me this information Prior to me receiving my income Read more
Complaint from TBotello on 01 July 2021 about Direct Express.
Since COVID-19 started, I have not received any of my monthly social security payments that are accessible through this card. I've called and called and can never get through to a representative. I've sent them a letter about... Read more
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