Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on May 17, 2024
Do you have a dispute or had a bad customer experience with Mercari? Submit your Mercari complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 28 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from AnnoyedwithMercari on 16 January 2022 about Mercari.
Mercari does not allow a person to delete their account on their website, although you can sign-up via website. They are unwilling to help resolve this problem and instead want people to download their app. Why would someone... Read more
Complaint from sssssssqy on 15 January 2022 about Mercari.
Mercari closed my account saying that I have multiple accounts which is ridiculous. It also closed all my orders, including those I have already shipped and even delivered. Now I do not have my items and the money. I want... Read more
Complaint from Melly on 12 January 2022 about Mercari.
I have I have had people ask me but first and foremost I want my account restored. Additionally they are withholding almost $2000 of m money and will not allow me to pull it out I got a notice out... Read more
Complaint from sec_40 on 29 December 2021 about Mercari.
After trying multiple times to file a claim for a missing item I’m selling and being told Mercari is the only one file it I reached out to customer support only for THEM to tell me they can’t do it... Read more
Complaint from Poshprincipessa on 27 December 2021 about Mercari.
I sold a pair of shoes on mercari at the beginning of December. The address supplied by mercari was incorrect. I was notified that fedex would be shipping the item back to me. It has been several weeks and the... Read more
Complaint from Jon Mercari on 21 December 2021 about Mercari.
I have been selling on Mercari for a few years. Their support staff has gotten really bad lately. They provide no support to sellers! They copy and paste the same message and don't listen to your complaint. Lately, there have... Read more
Complaint from Gbella on 21 December 2021 about Mercari.
I have been selling on this app for years the policy has been the same for years there’s been no update people by on this app and have no idea about the policy and never leave a rating buyers are... Read more
Complaint from Sonyazhu on 07 December 2021 about Mercari.
Mercari took my money and closed my account without any reason. I didn't do anything wrong. I tried to transfer balance to my bank and got the wrong routing number then it happened. Mercari didn't reply my emails and just... Read more
Complaint from mindyh on 23 November 2021 about Mercari.
I have been a Mercari customer for 5 years with no issues. Mercari recently launched a 'Local' delivery option via Uber, which I unfortunately tried for the first time last week. I purchased a wall art piece for $32.84 on... Read more
Complaint from Adeliazone needs HELP with Refund on 12 November 2021 about Mercari.
Mark, I have absolutely nothing else to say except if you will plse escalate this very costly matter to a manager plse!? I had put these iphones away - had no time to go in and try; as stated till that... Read more
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