While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Mercari over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
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We have received 32 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Jsiegel1973 on 15 May 2022 about Mercari.
I started selling just a few items during the covid ..2021..In 2022 I have sold a total of $214 dollars..I didn't make $214 dollars obviously I had to purchase some of the items..Just yesterday .I posted 3 different items..I was... Read more
Complaint from dandreah09 on 15 May 2022 about Mercari.
I posted a radar detector to sell on the Mercari app and they removed my listing 3 times and then closed my account without any explanation Read more
Complaint from madrecinco on 02 May 2022 about Mercari.
After making a sale and printing the label and packaging my item, I took it to the post office where it was scanned and weighed by a postal worker. I was a given a receipt. No additional postage was... Read more
Complaint from paulad on 19 April 2022 about Mercari.
I was chatting but when she wanted a dollar to help me I said no. Yea, im going to put my cc on the form for a buck... first complaint. So to purchase items, no problem. When i posted the horse... Read more
Complaint from finney367 on 19 March 2022 about Mercari.
item m32915214258 using their marketing I put wrong address on them ups would not let me change address so had to be send back to sender Mercia supposed to be sending package back to me they told me it was... Read more
Complaint from T_weezie13 on 15 March 2022 about Mercari.
I was just rated 1 star due to this package not being left at her address. The post office sent me details of the shipment so I knew what happened. She claims I ended up costing her more money. No... Read more
Complaint from skylarshinholster on 08 March 2022 about Mercari.
I have sold about maybe 10 things on mercari and have a balance of about $110 and as soon as my packages shipped they said that my account was limited for having a new account. So I went to the... Read more
Complaint from Sharose on 09 February 2022 about Mercari.
I purchased an item and it was accepted but once the seller saw where it was going to be shipped to she refused. Seller had an issue with a previous buyer with this same address. I offered full fee and... Read more
I sold a Condor Dolphin key machine on Mercari for $1100 in perfect condition buyer intentionally break it and Mecari refunds his money. Now I’m out $1100 and got a broken machine. Mercari allowed me to get scammed Read more
Complaint from AnnoyedwithMercari on 16 January 2022 about Mercari.
Mercari does not allow a person to delete their account on their website, although you can sign-up via website. They are unwilling to help resolve this problem and instead want people to download their app. Why would someone... Read more
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