Our sentiment meter has identified a 100% increase in complaints about Mercari over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Mercari's offerings.
Sentiment data last updated on April 19, 2024
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We have received 33 complaints about Mercari over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mercari's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from chicman on 31 August 2022 about Mercari.
I purchased a gold necklace stamped 999 was fake tryed to return to seller but seller refused USPS sent back to me mercari then charged my paypal account $909. refused to give me a refund said because I disputed with... Read more
Complaint from MatsMarketplace on 24 August 2022 about Mercari.
I’ve recently started selling on Mercari 3 week’s ago I have 50 sales all 5 star 100% positive reviews. I posted a pair of Gucci shorts on mercari 92222 that I purchased from Poshmark as soon as I posted them... Read more
Complaint from jayded1246@gmail.com on 18 August 2022 about Mercari.
I put up some items for sale on mercari. The person is ambr3 who also sells items. She purchased 2 shirts from me. She contacted me saying that there were some underarm pillings and asked for a refund. The items... Read more
Complaint from Tee Mix-Brown on 05 August 2022 about Mercari.
Wish I could select a blacked-out star giving them a negative rating!!! I canceled an order well within the allotted 24 hours. However, the Seller didn't see it until after the package was shipped. Not her fault, she's been great! The package... Read more
Complaint from Laurawhite on 28 July 2022 about Mercari.
The seller and Mercari were the worst to deal with and never will I purchase one more Mercari item nor used item. It was a big joke. After trying to return item then I was notified of pictures they needed.... Read more
Complaint from Realuxonlineshoppe on 19 July 2022 about Mercari.
I made 4 sales with Mercari, 3 louis vuittons that are preloved (since they are old some purse had their strap or other hardware remade or replaced and the full condition of those purses I told the buyer since 3... Read more
Complaint from Marie727 on 10 July 2022 about Mercari.
I order a lot from Mercari. I bought from this lady Lauren613. I got sunscreens. The Ad says brand new unopened now inside the sunscreen EltaMD it's supposed to be 2 mini 0.5 now it was only 1 in the... Read more
Complaint from Porcshea on 06 July 2022 about Mercari.
I ordered to items from Mercari only received one I reported it to Mercari and they still paid the seller my money and told me I was responsible for finding my package Read more
I sold a brand new Rodan Fields lash serum which mind you is $150 product I sold to this person for only $90!!! She got the product and immediately requested a return and made up some fake claims to... Read more
Complaint from Michaelrice520 on 29 May 2022 about Mercari.
I shipped 20 funko pops on Mercari, the buyer claims items arrived damaged from shipping. I had 200 insurance from Mercari label but there claiming I didn’t have them packed properly. The buyer did not provide pictures of my packaging... Read more
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