Refund for flight
Complaint from nitesh jaisingh on 08 May 2023 about Trip.com.
Inspite of passport not having validity for 6 months, they booked the flight to bali without any disclaimer or warning. Read more
Trip.com complaints
Trip.com Complaint Sentiment: Neutral
Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 11, 2024
Trip.com complaint process
Do you have a dispute or had a bad customer experience with Trip.com? Submit your Trip.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trip.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Trip.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Trip.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Trip.com complaints chart
We have received 30 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.
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Trip.com complaint statistics
Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
112
Total complaints
107
Open Complaints
3
Complaints pending
2
Complaints resolved
1.1
112 ratings
1% of all complaints resolved
How to contact the customer service of Trip.com?
Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-646-362-8606
Webcare email:
Hotelsen_hotel@trip.com
Contact form:
You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Trip.com reviews: (112)
Authentic experiences shared by our community for your benefit.
I try make check in for my flight with 3 hours before departure my flight and I can’t, I try with 2 hours before and same, I was in airport and they told me is problem with my check in... Read more
Sent incorrect booking information
Complaint from JeanieLeahy123 on 27 April 2023 about Trip.com.
After purchasing flight tickets with extra baggage from Trip.com; leaving Ireland on the 17th of May and returning on the 22nd - I received emails and receipts for a return flight on the 18th of May. Apparently I was put... Read more
Failed to book flights in time and apply flight credits
Complaint from Ti Solo on 24 April 2023 about Trip.com.
I spent a week trying to apply my flights credits for earlier canceled flights with United Airlines. Since I couldn’t book the flights myself via trip.com or united.com and apply credits, I had to explain my situation again and again to... Read more
not accepted my tichet
Complaint from Csaba Hajdu on 20 April 2023 about Trip.com.
My return ticket was 314 pounds, arriva march 8 fly back march _15 I couldn't travel back on March 15 because Turkish didn't accept my ticket because they told me verify my bank the... Read more
Refund issues and more
Complaint from ElanaMolier on 12 April 2023 about Trip.com.
We booked flights to Thailand for our April holiday. My in-laws were going to accompany us on the trip. However, my father-in-law was diagnosed with lung cancer, and ended up in cardiac ICU. I submitted the refund request, with all... Read more
Booked hotel for different dates, vouchers issued of different date
Complaint from Chintal shah on 11 April 2023 about Trip.com.
I booked hotel Novotel, world trade center, Dubai for 21st april 2023 online for 2N3D, I paid using website and I received voucher of 28-30th april 2023. I called them that this error has happend, they told me that... Read more
Waste of time, rude, unhelpful
Complaint from patrickpeterken on 04 April 2023 about Trip.com.
Hi, my name is Patrick peterken. I had a flight booked with trip.com for the 30th of January this year. I was going from Manchester to Manila. Unfortunately on the 27th of January my older brother died suddenly and I... Read more
hotel cancellation
Complaint from HS on 21 March 2023 about Trip.com.
I booked a hotel in Kyoto Japan thru trip.com on 20 March. Since the supply was tight so I booked different room types, 1 room with twin bed and 1 room with 1 double bed, with similar floor area. Few... Read more
Three weeks to book a flight
Complaint from Yvroux on 20 March 2023 about Trip.com.
We’ve been trying for more than 3 weeks now to book a flight with trip.com and to use our credits that we had from a flight canceled because of COVID-19. They keep telling us to wait, but the trip is... Read more
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