Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 28, 2024
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We have received 32 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Wiem on 01 August 2023 about Trip.com.
I booked a ticket from Dubai to Tunis, before Eid Holiday, at the check in the Emirates agent told me they cannot let me do the check-in as the booking didn't really happen. they told me trip.com issued a ticket... Read more
The price quoted from Hotel website of exact room for Aug 1 to Aug 7 is HK$10,512 The price I paid to trip.com for the same period for the same hotel room is HK$14,474 which is overprice of HK$3,962. Read more
Complaint from Same sempo on 20 July 2023 about Trip.com.
I entered their application and booked from saw-dxb, and it was shown that the flight was via Turkish Airlines, but when I went to the airport it was via Anatolian Airlines, and I do not know if it was affiliated... Read more
Complaint from DRASAD78 on 18 July 2023 about Trip.com.
REFUND COMPENSATION Hello sir.I booked 6 tickets for my family in 2 PNR from Istanbul to Lahore on 17th July. I reached sabiha airport Istanbul to start my journey with family.we took flight from Istanbul to... Read more
Complaint from Eddy Santoso on 13 July 2023 about Trip.com.
My credit card was charged US$ 287.56 on July 8 for staying 2 night (July 8 to 10) at Ruby hotel , however when I checked out on July 10 , I was wrongly charged $228.42 for another 2 night... Read more
I booked a ticket from Milan to Lahore via Jeddah from you on 20 June 2023 for 27 June,2023. And you ed our ticket on 23 June 2023. When I reached on airport on 27 June, 2023 they did not... Read more
Complaint from HuneehenNour on 03 July 2023 about Trip.com.
wasting a week from my time trying to find a trip suitable for me and covered by my money. During this week, 2 times i did the booking as recommended by your team (45 minutes each conversation over the phone) and... Read more
Complaint from moh bas on 27 June 2023 about Trip.com.
I am writing to bring to your attention an issue I encountered with a recent flight booking made through Trip.com. I am disappointed to inform you that my baggage was not included in the changed date ticket, and I would... Read more
Complaint from AT on 19 June 2023 about Trip.com.
I had booked a trip from London to Prague on the 14.06.2023. Trip.com has a link to check in online, upon doing do you are simply advised that the check in is not available. When you reach the airport for... Read more
Complaint from ChloeB on 15 June 2023 about Trip.com.
Purchased flexible travel date guarantee add on, completely useless purchase taking more money from consumer. the customer service team are telling me there are no available flights to change onto and that it will cost me out of pocket $300... Read more
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