Trip.com Complaint Sentiment: Neutral

Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 18, 2024

Trip.com complaint process

Do you have a dispute or had a bad customer experience with Trip.com? Submit your Trip.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trip.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Trip.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Trip.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Trip.com complaints chart

We have received 35 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.

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Trip.com complaint statistics

Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

112
Total complaints
107
Open Complaints
3
Complaints pending
2
Complaints resolved
1.1
/10 112 ratings

1% of all complaints resolved

1%

How to contact the customer service of Trip.com?

Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-646-362-8606
Webcare email:
Hotelsen_hotel@trip.com
Contact form:

You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Trip.com reviews: (112)

Authentic experiences shared by our community for your benefit.

Overprice

Complaint from AniWML on 28 July 2023 about Trip.com.

The price quoted from Hotel website of exact room for Aug 1 to Aug 7 is HK$10,512 The price I paid to trip.com for the same period for the same hotel room is HK$14,474 which is overprice of HK$3,962. Read more

Comments: 0
Rating:

Cheating and not clarifying the name of the airline

Complaint from Same sempo on 20 July 2023 about Trip.com.

I entered their application and booked from saw-dxb, and it was shown that the flight was via Turkish Airlines, but when I went to the airport it was via Anatolian Airlines, and I do not know if it was affiliated... Read more

Comments: 0
Rating:

Refund Compensation

Complaint from DRASAD78 on 18 July 2023 about Trip.com.

REFUND COMPENSATION Hello sir.I booked 6 tickets for my family in 2 PNR from Istanbul to Lahore on 17th July. I reached sabiha airport Istanbul to start my journey with family.we took flight from Istanbul to... Read more

Comments: 0
Rating:

A Fraud on my credit card for hotel stay

Complaint from Eddy Santoso on 13 July 2023 about Trip.com.

My credit card was charged US$ 287.56 on July 8 for staying 2 night (July 8 to 10) at Ruby hotel , however when I checked out on July 10 , I was wrongly charged $228.42 for another 2 night... Read more

Comments: 0
Rating:

Refund

Complaint from Abd. Maj on 12 July 2023 about Trip.com.

I booked a ticket from Milan to Lahore via Jeddah from you on 20 June 2023 for 27 June,2023. And you ed our ticket on 23 June 2023. When I reached on airport on 27 June, 2023 they did not... Read more

Comments: 0
Rating:

Wasting time for changing request

Complaint from HuneehenNour on 03 July 2023 about Trip.com.

wasting a week from my time trying to find a trip suitable for me and covered by my money. During this week, 2 times i did the booking as recommended by your team (45 minutes each conversation over the phone) and... Read more

Comments: 0
Rating:

Check - in Online

Complaint from AT on 19 June 2023 about Trip.com.

I had booked a trip from London to Prague on the 14.06.2023. Trip.com has a link to check in online, upon doing do you are simply advised that the check in is not available. When you reach the airport for... Read more

Comments: 0
Rating:

Flexible Travel Date Add on Scam

Complaint from ChloeB on 15 June 2023 about Trip.com.

Purchased flexible travel date guarantee add on, completely useless purchase taking more money from consumer. the customer service team are telling me there are no available flights to change onto and that it will cost me out of pocket $300... Read more

Comments: 0
Rating:

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