We booked a flight with trip.com . However the airline Ryanair cancel one of the flights ( ryanair sent us an email saying they refund the flight to trip.com) however my husband is been calling several times and they told... Read more
Trip.com complaints
Trip.com Complaint Sentiment: Neutral
Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
Trip.com complaint process
Do you have a dispute or had a bad customer experience with Trip.com? Submit your Trip.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trip.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Trip.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Trip.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Trip.com complaints chart
We have received 33 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.
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Trip.com complaint statistics
Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
112
Total complaints
107
Open Complaints
3
Complaints pending
2
Complaints resolved
1.1
112 ratings
1% of all complaints resolved
How to contact the customer service of Trip.com?
Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+1-646-362-8606
Webcare email:
Hotelsen_hotel@trip.com
Contact form:
You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Trip.com reviews: (112)
Authentic experiences shared by our community for your benefit.
Refusing refund
Complaint from Bree2503 on 29 July 2022 about Trip.com.
Booked a connecting flight and missed, was advised the flight is covered and will be changed or refunded but they are refusing to help Read more
Price freeze is scam
Complaint from Emanuele on 25 July 2022 about Trip.com.
I wanted to purchase a ticket (I selected the flight and tickets) and they offered me the freeze option. So I frozen the price by paying 22 euros. And when I checked it showed there are no flight . So... Read more
The flight was cancelled by airline and I did not get the information about cancelation and reimbursement
Complaint from Nane on 24 July 2022 about Trip.com.
I had flight from Tianjin to Yerevan on 24th if July (LOT) . At the airport I was informed that the flight was cancelled . I apply trip.com for the reimbursement . They did nit the cancelation of the... Read more
cancelled flight
Complaint from louisecvanvonno@gmail.com on 19 July 2022 about Trip.com.
KLM cancelled my flight so I went to the app and followed the instructions for cancelling the booking of my cancelled flight and continued on to book a new flight. The end result was that I was charged $882.40... Read more
Flight changed by airline, but requests to change flight rejected
Complaint from veetroot on 12 July 2022 about Trip.com.
My flight with Qatar Airways was changed from 28th July to 29th July. As per my booking policy, I was entitled to a free change of flight request. Have submitted 3 flight change requests, which were all rejected. Trip.com claims... Read more
Refund didnt receive after 1 month and provide false information.
Complaint from IBkw on 27 June 2022 about Trip.com.
On 23 May i have cancel a trip within the refund period, and they agree to refund and process the refund on that day, but they inform me to wait for 7-14 working days to receive the payment, so i... Read more
My flight change requests keep getting canceled
Complaint from JuliaTsujeva on 09 June 2022 about Trip.com.
I had my flights booked via Trip.com Sydney to Tallinn. Not once I was asked weather I was vaccinated or not, also never got sent relevant information about restrictions. On my ticket it says that flight is operated by Finnair.... Read more
€40 for not checking in - broken portal
Complaint from NinaMdwaba on 07 June 2022 about Trip.com.
I tried to check into my flight at Sofia airport. On Sunday 5th June 2022. I tried checking in despite not recieving a reminder. I was then told by wizz air desk that I had to pay €40 (81 BGN)... Read more
Change the ticket validity without notice disregarding the actual ticket expiration date
Complaint from qw on 06 June 2022 about Trip.com.
I hate to admit but Trip is a scam at this point. Trip changed the ticket validity without notice and the compromise we made before proceeding the seat cancelation request. Clearly the ticket expires on December 31st, 2023 on airline... Read more
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