Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 20, 2024
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We have received 35 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from flygal on 05 October 2023 about Trip.com.
I made through Trip.com for my child's air ticket. The primary issue revolves around the reversal of my child's surname and given name on the ticket. Upon realizing this error, I ly contacted Trip.com to request an amendment to my child's... Read more
Complaint from davidanthonyjordan6@gmail.com on 28 September 2023 about Trip.com.
I bought a return rail ticket from Trip.com for a return journey from Herne Bay Kent to London Wimbledon on 14th September. I did not receive any email ation although money was taken from my credit card. Consequently I had... Read more
Complaint from Sabs on 18 September 2023 about Trip.com.
I booked an urgent trip for myself and my father through trip.com as my grandma was in hospital overseas. It showed that I would get 30kg per person of main luggage and I even received the same information in my... Read more
Your employee contacted me at September 11, 2023, because our flight was moved. I already told her if she can find me another flight time (earlier) but with the Same DATE! Their employee are thinking right to offer another flight... Read more
Complaint from Katerina Taverna on 09 September 2023 about Trip.com.
I was unable to print boarding passes or check in online and had to pay 60 euros for 2 boarding passes which is outrageous i request a refund as this was never told to me when booking Read more
Complaint from Lilly c on 28 August 2023 about Trip.com.
Trip.com never updates flight changes. Customer needs to remind them about flight change. Not them to customers. Every time me and my family book ticket from them. They NEVER give heads ups on delay and etc. Including carry on included.... Read more
Complaint from happydannnn on 28 August 2023 about Trip.com.
Not good on the computer, left my glasses at place I was staying Ask for tons of help, and the response was you have to pay $25 for them to print out your boarding pass... I'm on a fixed income and... Read more
Complaint from Hewey on 22 August 2023 about Trip.com.
I booked a return flight through Trip.com from Larnaca to London on 16 Jul 2023. The flights were with Wizz Air, the outward flight was on 26 Jul 23 and the return flight was on 28 Jul 23. The... Read more
Complaint from sophie.hatter on 06 August 2023 about Trip.com.
This website is using misleading information for flight booking, they show the low cost Anadolu Jet flight with the name of Turkish Airlines using the Turkish airlines logo. Only when you go to turkish airlines website and add your booking... Read more
Complaint from Nikos on 04 August 2023 about Trip.com.
We had booked a flight from Thessaloniki (SKG) to Amsterdam (Schiphol) on the 22.02.2023, and it was changed by the airline (Transavia) 14 days before. We never got an email about the change from trip.com and we were staying at... Read more
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