Trip.com complaint: €40 for not checking in – broken portal

Name: €40 for not checking in - broken portal
Item: Trip.com
Author: Nina

Open 7 Jun 2022 96 views Travel

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Filed 7 Jun 2022 by Nina

I tried to check into my flight at Sofia airport. On Sunday 5th June 2022. I tried checking in despite not recieving a reminder. I was then told by wizz air desk that I had to pay €40 (81 BGN) to check in. This is not acceptable!!!! I was unable to check in then had to pay this ridiculous amount

Trip.com complaint: €40 for not checking in – broken portal — Photo Nina uploaded with this complaint

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Case details

Status: Open
Company: Trip.com
Filed: 7 Jun 2022
Desired resolution: I want my money back!!!
Problem: Charged fee for airport check-in
About: flight check-in
At stake: €40

Progress

Filed
Company notified
Company replied
Resolved

7 Jun 2022 Complaint filed and published
7 Jun 2022 Message from Bizzy: we notified Trip.com about this complaint.

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