Trip.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -50% decline in complaints about Trip.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 1, 2024

Trip.com complaint process

Do you have a dispute or had a bad customer experience with Trip.com? Submit your Trip.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trip.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Trip.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Trip.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Trip.com complaints chart

We have received 41 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.

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Trip.com complaint statistics

Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

110
Total complaints
107
Open Complaints
1
Complaints pending
2
Complaints resolved
1.1
/10 110 ratings

1% of all complaints resolved

1%

How to contact the customer service of Trip.com?

Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-646-362-8606
Webcare email:
Hotelsen_hotel@trip.com
Contact form:

You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Trip.com reviews: (110)

Authentic experiences shared by our community for your benefit.

Refund for Cancelled flight

Complaint from Agapito flight on 26 February 2024 about Trip.com.

I recently booked a flight for my sister using LYNX Air. However I received a notification that the flight was cancelled as the company decided to cease their operations effective Feb 26. The booking was made via trip.com, I checked and... Read more

Comments: 3
Rating:

Reimbursement

Complaint from Pablobucu on 28 December 2023 about Trip.com.

On the 17 of august I travelled from China ( Chendu) to Spain Barcelona. With connexion flight in Rome. My first flight was delayed more than 5 hours and in consequence I missed my connection Flight to Barcelona. After comtacting... Read more

Comments: 1
Rating:

Flight missed

Complaint from m.hussain77707@gmail.com on 18 December 2023 about Trip.com.

I booked my flight 8th of November 2023 from Melbourne to lahore via Malaysia and departure date was 10th of December 2023 and returning date was 11th of January 2024, and in this ticket two flights was connected 1st one... Read more

Comments: 0
Rating:

warning

Complaint from Yuvi on 10 December 2023 about Trip.com.

I had the worst experience with trip.com. My flight was canceled by the airline, it is important to note that when I contacted trip.com to ask about the cancellation they did not know about it. I bought two tickets that cost... Read more

Comments: 0
Rating:

Faulty flight scheduling

Complaint from GerryW on 21 November 2023 about Trip.com.

We booked flights from Phonm Penh to London Heathrow which involved a transfer at Bangkok. We were allowed 1 hour 20 minutes transfer time and assumed our luggage would automatically transfer at Bangkok. However, we were advised by the airline at... Read more

Comments: 0
Rating:

I was wronged in Covid in 2021

Complaint from Habib on 11 October 2023 about Trip.com.

I booked 2 flights to get out of Pakistan due to Covid but wasn’t allowed on the plain in total I was charged £1000 and please I need help with this. Read more

Comments: 0
Rating:

request for child 's air ticket name amendment

Complaint from flygal on 05 October 2023 about Trip.com.

I made through Trip.com for my child's air ticket. The primary issue revolves around the reversal of my child's surname and given name on the ticket. Upon realizing this error, I ly contacted Trip.com to request an amendment to my child's... Read more

Comments: 0
Rating:

No rail ticket supplied but money charged to credit card.

Complaint from davidanthonyjordan6@gmail.com on 28 September 2023 about Trip.com.

I bought a return rail ticket from Trip.com for a return journey from Herne Bay Kent to London Wimbledon on 14th September. I did not receive any email ation although money was taken from my credit card. Consequently I had... Read more

Comments: 0
Rating:

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