Complaints about Trip.com

On this page you can see which complaints are submitted about Trip.com.

How to file a complaint to Trip.com?

Whatever your complaint about Trip.com is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on our 'File Trip.com complaint' button.
2. Describe your complaint in detail, and suggest how Trip.com should resolve it.
3. Submit your complaint directly to Trip.com and mention that you posted your complaint on Complain.biz

Statistics of Trip.com in the category Travel

11 total complaints
2.0 /10
6 votes
6

Complaints overview

Refund fraud

Complaint from on 13 May 2022 about Trip.com in category Travel

I booked my Malaysia airlines flight through trip.com but it got cancelled due to covid. I paid extra for a full 100% refund. After it got cancelled, I was told they will contact airlines and get the refund. I waited... Read more

Refusal to provide refund

Complaint from on 21 April 2022 about Trip.com in category Travel

I booked a flight to Austin with trip.com. The airline, JetBlue, added a connecting flight and I was forced to cancel. Trip.com assured me I would not receive a cash refund but a credit to the airline called travel bank.... Read more

Rebooking my flights

Complaint from on 31 March 2022 about Trip.com in category Travel

I booked a flight for £555 on Nov21( on trip.com) on Nov 17 I got positive for covid and I had to cancel my flight so my airline gave me a credit to book my flight. I have been told from... Read more

Miss sold flight

Complaint from on 27 March 2022 about Trip.com in category Travel

I brought a Turkish airlines flight, only to be put on an anadolujet plane (this is a sister airline of Turkish airlines) However, the flight was sold as a Turkish airlines flight. The travel agent gave no warning of this... Read more

Travel credit

Complaint from on 24 March 2022 about Trip.com in category Travel

I booked a flight via Trip.com - Alicante-Dubai, British Airways (business class). As the omicron variant began to take hold around the world, I called Trip.com to share my concerns about travelling as my husband is living with cancer... Read more