Priceline Complaint Sentiment: Neutral

Our sentiment meter has detected that Priceline complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with Priceline, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Priceline complaint process

Do you have a dispute or had a bad customer experience with Priceline? Submit your Priceline complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Priceline.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Priceline complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Priceline?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Priceline complaints chart

We have received 41 complaints about Priceline over the last 12 months. The graph below shows a monthly breakdown.

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Priceline complaint statistics

Curious about Priceline's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

165
Total complaints
164
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 165 ratings

How to contact the customer service of Priceline?

Below, you will find the contact information for the complaint department of Priceline. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-477-5807
Webcare email:
executive.services@priceline.com
Contact form:

You can contact the customer service of Priceline by calling 1-877-477-5807. For Priceline support through email, send your inquiry to executive.services@priceline.com. If you want to reach out to Priceline through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Priceline reviews: (165)

Authentic experiences shared by our community for your benefit.

Won’t refund money, did not contact/pay hotel

Complaint from Tashagipple on 22 April 2024 about Priceline.

I booked a room through Priceline and paid with my Apple Pay on the app. After staying at the hotel, I was also charged on my credit card. When I tried to dispute with the hotel, the hotel said they... Read more

Comments: 0
Rating:

Charged for Booking that was cancelled

Complaint from Joe R on 28 March 2024 about Priceline.

I booked rooms with reservation 278-729-065-17 and pin 1409. Despite receiving the cancellation number and sharing with with Priceline customer service, the Better Business Bureau and Brent Keller, the CEO, 6 months have passed and still they REFUSE to refund... Read more

Comments: 0
Rating:

False advertising

Complaint from Naly528 on 04 March 2024 about Priceline.

My reservation 462-984-295-18 was ed prior to car pick up, the morning of the pick up I receive a text from an employee telling me my car wasnt ready until 4:00pm and that I could pick it up at... Read more

Comments: 0
Rating:

Wrong Date

Complaint from Chaplainvet on 29 February 2024 about Priceline.

January 12,2024, I requested an EXTENSION to July 25th to 28th trip for an EXTRA day to the 29th. Extension 46520858517 was given for January 29th of July 29th. I gave approval thinking I heard him give me the proper... Read more

Comments: 0
Rating:

Refund

Complaint from Saman on 26 February 2024 about Priceline.

Priceline said to refund my airline ticket from Korean Airline. Korean Airline did refund the money to Priceline according the Priceline when I called. Months later, Priceline said Korean Airline did refund the money but Priceline said accounting lost the... Read more

Comments: 0
Rating:

Priceline Complaint against Simple Energy company

Complaint from Mohammed Mustafa on 03 February 2024 about Priceline.

Hi, My name is Mohammed Mustfa and I am from Bangalore, recent past in August'2023 I booked Simple One electrical vehicle from simple energy company. That time the price of the vehicle is some where around 130000. Now when it is... Read more

Comments: 0
Rating:

The company did not issue my fly

Complaint from trangmpham@live.com on 28 January 2024 about Priceline.

If they have negative star I would gave them negative stars. I canceled my fly around July 2023, The agents told me so many different thing that they do not gave me credit for that fly cancel, I either have... Read more

Comments: 0
Rating:

Complaint

Complaint from Beverly Jackson on 11 January 2024 about Priceline.

Priceline re-scheduled my ticket 3 times. My itinerary number is 24555961518 my reservation is 10CBBK. I had a layover but I never expected to spend the night in the airport. They refused to provide me with a voucher and... Read more

Comments: 0
Rating:

Refund

Complaint from NCPGP10520477 on 16 November 2023 about Priceline.

I booked a reservation for a car with Priceline, paid in advance for the car and for the insurance though Priceline. Once I arrived at NextCar to pick up my reservation car, I was told that the insurance through Priceline... Read more

Comments: 0
Rating:

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