Priceline complaint: Won’t refund money, did not contact/pay hotel
Filed 22 Apr 2024 by Tasha
I booked a room through Priceline and paid with my Apple Pay on the app. After staying at the hotel, I was also charged on my credit card. When I tried to dispute with the hotel, the hotel said they did not have a reservation for me through Priceline. I called Priceline and they guaranteed I would be taken care of. It would take 3 to 5 days. I have called twice to check on it and have been told they would let me know when it was taken care of. I was not to call them back. We are five weeks out and I have still not seen my refund.
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