Filed 4 Mar 2024 by Mirnalys
My reservation 462-984-295-18 was ed prior to car pick up, the morning of the pick up I receive a text from an employee telling me my car wasnt ready until 4:00pm and that I could pick it up at that time. I stated I already had reservations and needed it and the two cars instead of my van was provided. I asked (through text because they never picked up the phone) that I needed a larger van because having two cars paying double gas, tolls and parking was not duable. Their response was that they were already reserved. No other options given besides take the two cars or cancel the reservation and when asked why they could not give it to us be cause it was showing as available online for same day pick up, the employee stated that it was something the company always do but then upon arrival customers would have to take other options. Totally misleading information and false advertising from the website to the local office. On top of it we also got charge the drop off fee at another city when on the website it was never stated.
Report
Discussion
0 comments
No comments yet. Been through something similar with Priceline? Start the discussion above.
More Priceline complaints
View all 169Charged for Booking that was cancelled
I booked rooms with reservation 278-729-065-17 and pin 1409. Despite receiving the cancellation number and sharing with with Priceline customer…
Wrong Date
January 12,2024, I requested an EXTENSION to July 25th to 28th trip for an EXTRA day to the 29th. Extension…
Didn’t hold my reservation, extremally rude behaviors by rental car provider. Priceline did not support me in resolving problem with car rental company
I rented a car from Priceline for Routes Car rental. I had a horrible experience with the rental car company…