Priceline Complaint Sentiment: Neutral

Our sentiment meter has detected that Priceline complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with Priceline, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 3, 2024

Priceline complaint process

Do you have a dispute or had a bad customer experience with Priceline? Submit your Priceline complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Priceline.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Priceline complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Priceline?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Priceline complaints chart

We have received 41 complaints about Priceline over the last 12 months. The graph below shows a monthly breakdown.

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Priceline complaint statistics

Curious about Priceline's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

166
Total complaints
165
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 166 ratings

How to contact the customer service of Priceline?

Below, you will find the contact information for the complaint department of Priceline. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-477-5807
Webcare email:
executive.services@priceline.com
Contact form:

You can contact the customer service of Priceline by calling 1-877-477-5807. For Priceline support through email, send your inquiry to executive.services@priceline.com. If you want to reach out to Priceline through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Priceline reviews: (166)

Authentic experiences shared by our community for your benefit.

$266 down the drain!

Complaint from heidifordrewgabe on 29 September 2021 about Priceline.

I booked a hotel for the night of November 4, 2021 on August 7 for a wedding in San Diego. I paid $266 with a debit card. The couple broke up and now there will be no wedding. ... Read more

Comments: 0
Rating:

Charged but did not stay at hotel

Complaint from mae3029 on 28 September 2021 about Priceline.

We were charged for a room a Super 8 by Wyndam in Rayville, LA that we did not stay at due to deplorable conditions. We were evacuated due to Hurricane Ida needed a room. I thought I... Read more

Comments: 0
Rating:

Refund

Complaint from Juancla on 18 September 2021 about Priceline.

Purchased airline tickets totaling $5100. They promised me to refund me due to cancellation so far they only $2202. Like to get all the money ASAP. Read more

Comments: 0
Rating:

Priceline doesn't honor the guarantee they offer

Complaint from Rocco on 04 September 2021 about Priceline.

They offered me a guarantee that the hotel to be ed was going to be one of 6 major hotel chains; however, the ed hotel that was sent to me doesn't belong to those chains. I called Customer Service but they... Read more

Comments: 0
Rating:

Hotel noise and cleanliness

Complaint from Margaret ritchie on 02 September 2021 about Priceline.

I booked a room for 2 nights at the waldorf hotel in blackpool for my 5 year old daughter and myself for a start they should nkt advertise free parking if there is no parking available it took me over... Read more

Comments: 0
Rating:

RIP OFF

Complaint from Maria Patricia Palacios on 19 August 2021 about Priceline.

I called the same day of the reservation minutes after it and they made me wait in line for more than 30 minutes, the person who assisted me that day, told me that they would call me the next day,... Read more

Comments: 0
Rating:

Messed up our travel tickets

Complaint from Jaysen62 on 11 August 2021 about Priceline.

We had ed reservations for 6 people flying from Lga-Fll. Our flight was at 6:45 am. Upon arriving to airport we were told Priceline cancelled all our prepaid tickets but my sons. He offered to put us on a flight... Read more

Comments: 0
Rating:

PAID FOR UPGRADE TICKET WAS ECONOMY

Complaint from Helen 1964 on 10 August 2021 about Priceline.

I HAVE BEEN TRYING TO RESOLVE MY ONLINE BOOKING FOR MY TRIP TO UK i UPGRADED TO PREMIUM ECONOMY ON PRICELINE WEBSITE BUT MY ITINERARY SHOWS THE INTL FLIGHTS ARE ECONOMY I CALLED 5 TIMES TO GET THIS RESOLVED AS... Read more

Comments: 0
Rating:

Had to pay double

Complaint from John Kelly on 10 August 2021 about Priceline.

We rented an SUV from Priceline for pick up in Orlando. We paid $304 for the rental days and were told the taxes at the time of pick up would be an additional $87. We picked up the... Read more

Comments: 0
Rating:

Priceline failure to handle a problem created from their end.

Complaint from NO LOYALTY TO CUSTOMERS FROM PRICELINE on 08 August 2021 about Priceline.

1. I paid for a hotel and. received a conf and trip from Priceline 2. It was a non-cancelation booking and non-changeable. If I tried to change or cancel the booking I would remain financially responsible. 3. If... Read more

Comments: 0
Rating:

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