Priceline complaint: Reservation not honored, and paid event missed because of it, also had to sleep in i vehicle

Name: Reservation not honored, and paid event missed because of it, also had to sleep in i vehicle
Item: Priceline
Author: Candace

Open 23 Nov 2021 179 views Travel

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Filed 23 Nov 2021 by Candace

I booked a hotel at the Radisson in Memphis TN for November 20-22, 2021. When I arrived at the hotel at check in time I was told for three hours that the rooms weren’t clean, and that my the time I got backed from the store it should be available. I arrived forty five minutes later only to be told that Priceline overbooked the hotel. The event was scheduled for7pm that evening. Not only did we miss the concert, we had to sleep in our vehicle overnight in a car. The event tickets were 375.00. not only that, the gas money, and preparation money for the trip was a total loss. We had special outfits prepared for this event only.

Priceline complaint: Reservation not honored, and paid event missed because of it, also had to sleep in i vehicle — Photo Candace uploaded with this complaint

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Case details

Status: Open
Company: Priceline
Filed: 23 Nov 2021
Desired resolution: They should resolve this complaint because they are at fault. Not only did we miss a special event, we loss almost 400.00 because we didn't have lodging to change, prepare or anything. Not only that, it was totally unsafe, risky, and a threat to our well-being (3 women) to have to sleep in a car overnight because Priceline did not find us appropriate lodging. My feet are still swollen due to lack of elevation, and the elevation of my blood pressure from dealing with the ordeal, and I I'm quite sure the lack of blood flow throughout my body. Also, I was unable to sleep with my CPAP, a device that makes sure that I have oxygen when I'm sleep, due to severe sleep apnea. My sister blood sugar was very high, because she had no accurate way of checking it. They are a business, but first, and farmost, I hope they are human beings. It was inhumane treatment that was bestowed upon my family and I. And not to mention, you only turn another year old, once. It was my sister's birthday, and that was her birthday gift. They are responsible and they should rectify the situation in it's entirety.
Problem: Hotel overbooked, reservation not honored
About: hotel reservation
At stake: $400

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Filed
Company notified
Company replied
Resolved

23 Nov 2021 Complaint filed and published
23 Nov 2021 Message from Bizzy: we notified Priceline about this complaint.

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Priceline complaint: Reservation not honored, and paid event missed because of it, also had to sleep in i vehicle

Discussion

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Wronged by Priceline too?Make it sting!

Wronged by Priceline too?
Make it sting!