Priceline complaint: Priceline failure to handle a problem created from their end.

1. I paid for a hotel and. received a conf and trip from Priceline
2. It was a non-cancelation booking and non-changeable. If I tried to change or cancel the booking I would remain financially responsible.
3. If I booked the hotel and then the hotel dropped their prices it still would not allow me to change or cancel my reservation at the new lower rate everyone is getting.
4. If I give someone permission that I know to book the room and give them my credit information and other pertinent information, I can’t get out of the reservation by saying someone else booked it for me. You assumed I was booking the room myself and I am still financially responsible.
‘s 1-4 in contactual law. I booked my reservation through Priceline. The room was cancelled from your end. The logic used on 1-4 does not appear to also pertain to Priceline.
1. Priceline booked a hotel room for me and gave me a conf and a trip
2. Priceline is the only documentation given as to the company I was dealing with.
3. I did not directly book through the hotel or through any other company other than Priceline.
4. My reservation was cancelled. Supposedly by either the hotel itself or BOOKING.COM.
5. I have not had any direct contact with the hotel. I did not book through Booking.com.
6. I cannot reach anyone at Priceline. Once the computerized system gets your trip or ation number you are automatically sent to Booking.com. They can’t understand why I would not be happy. They believe they could have kept my money although they cancelled the reservation. And I should be a happy camper that they returned my money. They do not see what the problem is to rebook the hotel again for the same days for $300 from my prior reservation. Or pay another $500 to $1000 for the two night at the last minute at another hotel.
7. There is something sadly wrong if the consumer has no rights yet the hotel once they realize they could get away charging more money for their rooms, cancels all their lower priced reservations.
8. And I appreciate Priceline so much that they allowed me to be a loyal customer of theirs for 30 years or so, yet have no loyalty or feeling of moral responsibility to their customer.
RESOLUTION TO THIS PROBLEM
1. Provide me with a comparable hotel for the nights originally booked (Fri 13th -15th Aug 2021) at a price that does not exceed the total price agreed upon. With similar facilities that include WiFi, Free parking, close proximity to the beach, minimum 3 star rating, same recreational activities available (e.g. bicycles etc.), free breakfast etc. Or risk the potential of class action legal action.
Time is of the essence!!! I only learned about this early this morning at 4:00 am when I was notified of the actions taken of unilaterally cancelling my reservation from your end. I can’t believe there is no interest by priceline to have someone higher up call and talk to me to try to resolve this issue. I will file complaints with all regulatory agencies.
You can contact me at 954-292-8279 Priceline Trip 424-802-823-38 conf 3683035090 Dr. Fred Beck