Complaint: Didn’t help resolve problem

on 05 April 2022 about Priceline in category Travel

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My complaint:

I was having trouble booking a hotel through Priceline as every time I clicked on “complete your booking” I would get a notice that this deal was no longer available. I tried several other hotels and got the same message. I also tried changing my payment method and got the same message. I called the customer service helpline and the representative said she didn’t know what the problem was and couldn’t help me with booking as all bookings have to be done online. I have used Priceline for years with good results and have been a loyal VIP customer but after this experience, I am not sure I will continue with them. I booked a hotel with Booking.com instead for this trip.

Suggested solution:

I would appreciate a discount coupon or voucher for a future trip. They need to give their representatives better tools to help resolve booking issues. I assume if I was having trouble, other customers were having trouble and Priceline will loose revenue.

Didn’t help resolve problem
Didn’t help resolve problem
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