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Priceline complaint: False Advertising

Open 121 views Travel

Filed 29 Jul 2022 by Nestor

It is unacceptable that priceline is offering on Sale hotel stock for Flamingo Cancun Resort. The hotel is dirty, rooms smell of mold, bathroom furnishings have rust, the floor in the bathroom leaks everytime you take a shower. Checked out of the hotel on day 1 of what should have been a 6 day vacation after developing an ear infection.
Per the advisory of the Resort’s front desk Manager, I would be refunded for the 5 days I did not stay however to date nothing has been done by the resort or Priceline. Keep getting the go between treatment with both the resort and priceline in which each entity is stating the other is responsible for the refund.
Services advertised by priceline for this resort is grossly misrepresented.
– No hotel shuttle service from the airport.
-No wifi service at the hotel for several months (many complaints on tripadvisor) the hotel is presently upgrading its wifi service but lying to customers stating that the problem will be fixed on the same day.
– Check in for rooms is at 330pm however do not expect to see the rooms until 400 to 430pm
– Deplorable conditions.
Customer service at the hotel was ghastly, when you ask for a Managerial head they are reported to not be at the resort until you get loud.

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