Priceline complaint: Billing Dispute

D-854201090623
Priceline is running a scam by using deceitful practices.
On Friday, 6/9/2023, around 4 pm, I used Priceline to book a last minute room in CASPER, Wyoming for that same night of 6/9/23.

Instead of informing me that there were NO rooms and giving me an option, I was redirected to the same hotel in another town 60 miles away – DOUGLAS – without INFORMING or ASKING me!!! Why would I add two hours to an already long 18 hour trip? They made it look seamless as if I had a room where I requested!

Once the room was booked and I received the Priceline email at 4:07 pm in the WRONG town, I realized what they did.

I immediately tried to get hold of Priceline. It’s impossible! No phone contact, only messaging for three hours (4 pm – 7 pm) and being ghosted repeatedly (3 times)!

I immediately called the DOUGLAS hotel at 4:30 pm and explained what Priceline did. She canceled the booking and said I wouldn’t be charged by them.

I called the DOUGLAS hotel once more at 7 pm after the third ghosting by Priceline and was told the same thing – it was canceled and no charge.

Priceline says that they follow the hotels policy and the hotel did not charge. So Priceline is cheating me!

I spent hours with Priceline messaging (4 pm to 7 pm) and was ghosted three times.
See attached screen prints with Pamela Rose and Gretchen who said, “she will contact the hotel and ask for an exception”. Then she ghosted me too.
Well, Gretchen, the hotel verified twice that they canceled and didn’t charge for Priceline’s mistake, yet you lie and pretend it’s on the hotel policy for you to cheat customers!!!

I then used Hotels.com and was able to book a hotel in CASPER (same night, same town Priceline was supposed to book). The charge is shown below the Priceline charge on my statement.

The hotel in Douglas booked through the Priceline scam was never used, was canceled 30 minutes after booking through the hotel and verified no charge by the hotel.

I have 10 screen prints that can be shared. I only uploaded one.