Priceline complaint: Priceline Blatantly False-Advertised Hotel and refused to Honor Hotel or refund

On July 12, 2023, I booked a hotel Reservation on Priceline for what was listed as the Commerce Hotel Casino 6121 East Telegraph Road, Commerce, CA for August 7-12 2023. It is special trip I’m gifting my teen daughter to interview/tour at several California colleges and explore (she’s never been to CA), and we are traveling all of the way from Florida. Priceline used the photos for the Commerce Hotel Casino as well as their name, so it was very specific and there was no mistake on my end. So prior to booking through Priceline, I did a lot of research on this place before booking, including read various positive reviews about the Commerce Hotel Casino, so I finally submitted payment of $655.80 of the Fully Refundable hotel selection

However to my horror, the email ation that Priceline sent me was to a Travelodge!

I immediately called Priceline’s customer service and spoke to the first tier representative, who acknowledge the contract mistake and offered me a refund. I told her that instead of a refund that I prefer that they honor the Commerce Casino Hotel, so she escalated me to the next tier of customer service. The second representative also acknowledged the contract mistake and told me to wait 3 to 5 days for Priceline to resolve the issue and he also apologized, and the escalated my reservation

On July 15, 2023 at 11:46pm Eastern time, I received an email from Priceline (Kristine Jay J.) stating that they would not refund me and that this was non-negotiable. Who in the United States is emailing Priceline’s customers with no empathy, no thorough investigation and no resolution to false advertisement at close to midnight, Eastern Time??

I was patient for 4 days waiting for Priceline to fix this this, and they ultimately refused. That Travelodge looks like a run-down motel, has minimal accommodations/amenities with horrible security, having direct outside access to the elements and possible criminal activity (being an outside establishment with no inside hallways). I do not feel safe at Travelodge and we will absolutely not be staying there. They cannot treat customers like this, and I am so disappointed in how this was handled.