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Priceline complaint: False advertisingrepresentation

Open 125 views Travel

Filed 15 Jul 2022 by Pinky

Rented a car on Priceline and prepaid. Rental Car page stated would be Budget, AVIS, Thrifty, Hertz or similar company and located at the HNL airport. Car company awarded by Price Line was Economy. This company is actually A-1 rentals, not at the airport, and requires a shuttle to the rental car location (approx 3 miles away from airport). In NO way is this company compatiblesimilar with Budget, Avis, etc. As stated above, the company is actually A-1 rental. Yelp and Trip advisor reviews are spot on (a 1 star rating) and our experience was the same as those in the reviews. Upon arriving via a shuttle bus, we waited 45 minutes outside for the one person operation to attend to us. A-1 is a used car sales lot that is also running a car rental program under the “economy (A-1)” name. The car was an older vehicle with no safety features, the interior was completely soiled throughout and had cracked and scratchedmarredtorn interior door handles and fixtures. Gas gage read just at 34 tank of fuel yet contract indicated full tank. Tires were worn beyond NHTSA tire safe operation ratings (no tread on inside of both right and left front tires (extremely unsafe condition). When driving off the lot, TPMS light came on and remained on for entire duration. The car bakes were in need of replacement (chattering front brakes when applied) and wheel bearings needed to be looked at (loud howling noise when driving); several dents and scratches throughout the entire car and headliner soiled. Because this was a prepaid rental without refund, I had two options (1-take the car for 600 dollars or 2- leave the car and lose 600 dollars for the rental). We felt the car was completely unsafe, so we drove it to the hotel parking and left it parked all but one day out of 6 days of rental use (pictures attached).

Priceline complaint: False advertisingrepresentation
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