Priceline complaint: Will Not Credit Me for Future Travel
Filed 23 Sep 2022 by Chantell
I booked through Priceline and canceled my trip about a week prior and I received a ation email from Priceline stating I successfully canceled my trip and I have a credit and to reach out to them when I am ready to rebook my travel. I called on 23 Sep to book future travel and was told my tix was suspended and I did not cancel in time (not true) so there was nothing they could do. I asked for a supervisor who advised the same thing and instructed me to contact the airline. THANK GOD!!! American was understanding and saw the notes and tix information and they worked with me. Although I had to pay a handling fee. However, I WILL NEVER BOOK ANYTHING THRU PRICELINE AGAIN!!!! I uploaded photos of their ed successful email they sent me that they did not even want to honor.
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