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Priceline complaint: Money taken without me sending the booking

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Filed 29 May 2024 by Marie

On 14 May 2024, I was looking for a hotel in Calais on Google. Priceline must have come up, so I looked and found a Holiday Inn that seemed to be suitable although a bit pricey for me. On the booking form I put my name, credit card number etc. Then, before sending it, I checked that everything was fine, no error on credit card number but saw that an additional charge was added in the region of 56 Euros. That put the amount too high so I deleted the page to look for something else. Except I got an email ing a reservation I hadn’t made at 18h14 local time. I cancelled it got a cancellation reply at 18h17 local time. I wrote an email and tried to phone them – I live in the UK – but can’t get through to anyone to speak to.

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