Priceline complaint: no refund

the motel that is on line is not the motel they wanted us to stay at. It was a motel that probably rented rooms by the hour. I wasn’t staying there with my grandchildren, daughter and her husband. This was a family vacation, This econo lodge at milan st sandusky ohio was 4 different colors, pool was green, at 5 30 at night rooms were not clean. So we call price line and told them we can’t stay here. We went inside and told the manager we were not staying a place like this. He said, he would refund our money . we call priceline, and they said, they would refund our money. That was 2 months ago. I still have it on my credit card and I have filed a grievance against the company. I tried calling the merchant of the Econo lodge and they don’t answer the phone. He just keeps the money . I want my money back. someone should have to pay. I had to go 2 miles down the street to a very nice motel. ( this other one shouldn’t be one pricelines page at all. It’s a whore house. Not a family vacation spot. shame of priceline I just want my money back.