Priceline complaint: Bait and switch

I booked a hotel through PRICELINE, went to the hotel and it was roach infested and there was hair in the bed. I called PRICELINE and I kept getting transferred to booking.com and I didn’t know why when I got through to them and provided all the information they said they couldn’t find me. So I called Priceline from a different number. I got through to them and they said my reservation was through them but with booking.com which made me mad bc I hate booking.com and that they own booking.com and hopper….. definitely didn’t know that…. So the lady helped me get all the info I needed to give to booking.com when I called them they called the hotel and no one answered. I was told I could leave the hotel and they would give me a full refund in 24 hrs….. I looked at my bank account it was posted. I called them back and they said they could give me 10.16 back!!!! This has been a horrible experience and I will only book with the hotel straightly from this point. And I used Priceline at least 2 times a month…… not anymore.