Priceline Complaint Sentiment: Neutral

Our sentiment meter has detected that Priceline complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -20%. While some customers might experience challenges with Priceline, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 3, 2024

Priceline complaint process

Do you have a dispute or had a bad customer experience with Priceline? Submit your Priceline complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Priceline.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Priceline complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Priceline?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Priceline complaints chart

We have received 41 complaints about Priceline over the last 12 months. The graph below shows a monthly breakdown.

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Priceline complaint statistics

Curious about Priceline's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

166
Total complaints
165
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 166 ratings

How to contact the customer service of Priceline?

Below, you will find the contact information for the complaint department of Priceline. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-477-5807
Webcare email:
executive.services@priceline.com
Contact form:

You can contact the customer service of Priceline by calling 1-877-477-5807. For Priceline support through email, send your inquiry to executive.services@priceline.com. If you want to reach out to Priceline through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Priceline reviews: (166)

Authentic experiences shared by our community for your benefit.

Changed flight no notification

Complaint from Ms. Lee on 27 July 2021 about Priceline.

I purchased a direct flight to Liberia, Costa Rica It 380-750-793-45 on April 15, 2021 my flight was changed with no notification. I paid extra for a direct flight. Priceline excuse was that I changed my email address... Read more

Comments: 0
Rating:

refund needed

Complaint from Lost Aussie on 21 July 2021 about Priceline.

404-604-603-45 my flight on AA was canceled to Sydney Australia and I would like a full refund of $2158.90 ASAP I got an email from Allianz that they were refunding me $161.39 but that hasn't not come through as yet. I paid for... Read more

Comments: 0
Rating:

Express Deals are scams

Complaint from Ljm2001 on 14 July 2021 about Priceline.

Good afternoon Mr. Keller, We are at our wits end with the level of customer service that we had received this afternoon. We probably consumed atleast TWO hours of our time on this issue between all the times that we were... Read more

Comments: 0
Rating:

Not Notified of Flight Change

Complaint from Unhappy Customer Asheville on 30 June 2021 about Priceline.

Purchased a ticket for daughter and 2 grandchildren and the Delta changed the filght and no one from Priceline notified me. They missed their flight. Had to purchase another set of tickets for $1005.00 asked for a ticket refund and... Read more

Comments: 0
Rating:

Did not receive my refund.

Complaint from Speck on 26 June 2021 about Priceline.

A charged to my credit card, for a car rental of $116.51, on 51520 and a $13 protection plan to Priceline was cancelled and I still have not received the refund as of today. Read more

Comments: 0
Rating:

False Advertising

Complaint from Mbrando1 on 26 June 2021 about Priceline.

I am a single Mom that is taking my two young sons to Gatlinburg TN July 26. I trusted priceline when I used them to book a 3 star at a good price. I actually canceled my reservations at the... Read more

Comments: 0
Rating:

JTB Priceline will not pay.

Complaint from front desk on 18 June 2021 about Priceline.

All virtual cards for the past month have failed. They owe us greater than 5k at the moment in unpaid stays. Going to stop honoring any reservation made by this company. Read more

Comments: 0
Rating:

Not honoring VIP membership

Complaint from Vanessa Roosa on 16 June 2021 about Priceline.

I rented a car for a week in San Antonio. Expedia had an upgrade to a SUV for $113 cheaper and I called Priceline and asked if they would honor my VIP membership that is supposed to give me the... Read more

Comments: 0
Rating:

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