Priceline complaint: Priceline doesn’t honor the guarantee they offer

Name: Priceline doesn't honor the guarantee they offer
Item: Priceline
Author: GERARDO

Open 4 Sep 2021 209 views Travel

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Filed 4 Sep 2021 by GERARDO

They offered me a guarantee that the hotel to be ed was going to be one of 6 major hotel chains; however, the ed hotel that was sent to me doesn’t belong to those chains.
I called Customer Service but they didn’t care nor recognized the issue

Priceline complaint: Priceline doesn’t honor the guarantee they offer — Photo GERARDO uploaded with this complaint

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Case details

Status: Open
Company: Priceline
Filed: 4 Sep 2021
Desired resolution: Giving me a hotel that belongs to the 6 Chain Hotels they offer, or cancel my reservation or give me a refund
Problem: Hotel not from guaranteed major chains
About: hotel booking

Progress

Filed
Company notified
Company replied
Resolved

4 Sep 2021 Complaint filed and published
4 Sep 2021 Message from Bizzy: we notified Priceline about this complaint.

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