Complaint: cancelling my flight and wrong information

on 14 March 2022 about Priceline in category Travel

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I cancelled my flight August 19, 2021 to Cancun, Mexico through Priceline due to COVID. I was told I had end of the year Dec 2021 to rebook my flight. When I called them in December they had told me to call Delta to book my flight because the credit is through them if I’m going to not use all my credit. When I called Delta they said I had a year from the date I purchase which I purchased in May 2021 so a year would be May 2022. I called 3722 to book a flight through Priceline and they said my credit was not used and now I can not redeem it because I had until end of Dec 2021. I tried calling Delta to resolve my issue and they can not locate the credit. I am getting the run around I am submitting a complaint on both Price line and Delta Airline because it is not my fault. I did everything I could to redeem this credit of $1,159. I wanted to spend it by taking my kids out to Disneyland with my credit that I was told I had.

Suggested solution:

Price Line Delta should honor my credit and they also extended the policy to allow booking and traveling for an extra year. I should be able to get reimbursed or redeem my dollar amount for my ticket. I did nothing wrong. I have made numerous calls and waited 2-3 hours hold.

cancelling my flight and wrong information
cancelling my flight and wrong information
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