Trip.com complaint: hotel cancellation
Filed 21 Mar 2023 by Jeanne
I booked a hotel in Kyoto Japan thru trip.com on 20 March. Since the supply was tight so I booked different room types, 1 room with twin bed and 1 room with 1 double bed, with similar floor area. Few hours later, I realised the room charge of twin bed and double bed is a double! I immediately contacted their CS and asked for free cancellation. They rejected becos the disclaimer said it cannot once ed. I understood it was my mistake. But I could cancel other booking with same hotel on other room type. And it is still more than 30 days of booking. (I plan to stay in late April). I hope trip.com could help and understand my situation. Why I can cancel other bookings but not this expensive one, with the same hotel?
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