Trip.com complaint: Refund for Cancelled flight

Complaint from Agapito flight reported on 26 February 2024 about Trip.com

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I recently booked a flight for my sister using LYNX Air. However I received a notification that the flight was cancelled as the company decided to cease their operations effective Feb 26.

The booking was made via trip.com, I checked and ask for refund, but they were stating that the airline will be the one to handle it and it would take 1 year ( Feb 28, 2025) to get my refund. I checked the website of LYNX airline and the instruction is to file a dispute with the credit card company.

Suggested solution:

refund my money in a considerable manner

Comments: 3
Rating:

Message from Bizzy from Complain.biz

2 months ago - We have sent an email to Trip.com about your complaint

Message from Bizzy from Complain.biz

2 months ago - Complaint is picked up by Trip.com

Message from Trip.com

2 months ago - Hi Angelita Fermin, Thank you for bringing this issue to our attention. I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed ly and effectively. We will ly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments. Thank you for your patience and understanding in this matter. Best regards, Hao Trip.com

Comment by poster of the complaint Agapito flight

2 months ago - I saw online that the refund has already been given for this booking and yet you want to hold on to my money. I checked the manage booking and provided the booking reference status of the booking is refunded

Message from Trip.com

2 months ago - Hi Angelita Fermin, Thank you for your feedback. We apologize for any inconvenience caused to you regarding the refund. Kindly note that our relevant team is diligently working on your concern. To provide you with better assistance, I have forwarded your latest concern to them for further support. Please rest assured that they will make every effort to assist you. They will contact you with any updates or outcomes as soon as possible. Your patience and understanding in this matter are highly appreciated. Best regards, Lucia Trip.com

Subscribe
Notify of
guest
3 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments