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Trip.com complaint: Refund for Cancelled flight

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Filed 26 Feb 2024 by ANGELITA

I recently booked a flight for my sister using LYNX Air. However I received a notification that the flight was cancelled as the company decided to cease their operations effective Feb 26.

The booking was made via trip.com, I checked and ask for refund, but they were stating that the airline will be the one to handle it and it would take 1 year ( Feb 28, 2025) to get my refund. I checked the website of LYNX airline and the instruction is to file a dispute with the credit card company.

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3 comments

  1. trip-com Official reply from Trip.com

    Hi Angelita Fermin,

    Thank you for bringing this issue to our attention. I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed ly and effectively. We will ly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments. Thank you for your patience and understanding in this matter.

    Best regards,

    Hao
    Trip.com

    Reply

  2. Agapito flight

    I saw online that the refund has already been given for this booking and yet you want to hold on to my money. I checked the manage booking and provided the booking reference status of the booking is refunded

    Reply

  3. trip-com Official reply from Trip.com

    Hi Angelita Fermin,

    Thank you for your feedback. We apologize for any inconvenience caused to you regarding the refund. Kindly note that our relevant team is diligently working on your concern. To provide you with better assistance, I have forwarded your latest concern to them for further support. Please rest assured that they will make every effort to assist you. They will contact you with any updates or outcomes as soon as possible. Your patience and understanding in this matter are highly appreciated.

    Best regards,

    Lucia
    Trip.com

    Reply

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