Skip to content
File a complaint
File a complaint

Trip.com complaints

Trip.com complaint: Reimbursement

Resolved 188 views Travel
File your Trip.com complaint How does Complain.biz work?

Filed 28 Dec 2023 by Pablo

On the 17 of august I travelled from China ( Chendu) to Spain Barcelona. With connexion flight in Rome. My first flight was delayed more than 5 hours and in consequence I missed my connection Flight to Barcelona. After comtacting Trip.com costumer service they recomend me to buy another flight and they would reinburse me the fee. Now they refuse to reinburse me the fee and tell me hat contact the airline directly and deal with them. The airline also not being cooperative at all

Trip.com complaint: Reimbursement
Photo Pablo uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

2 comments

  1. trip-com Official reply from Trip.com

    Dear Pablobucu,

    Thank you for your feedback. I'm sorry to learn that the flight change affected your schedule and that you encountered difficulties with your refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.

    Unfortunately, we weren't able to locate the booking details. To assist you further, please kindly follow the below steps:

    1. Please send us your detailed concern and booking details at [email protected].
    2. Please include a specific indicator on your email subject line: {Complaint.biz}

    We look forward to your response. Your understanding is much appreciated.

    Best regards,

    Edra
    Trip.com

    Reply

  2. Trip.com Official reply from Trip.com

    Dear Pablobucu,

    Thank you for your feedback. I'm sorry to learn that the flight change affected your schedule and that you encountered difficulties with your refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.

    Unfortunately, we weren't able to locate the booking details. To assist you further, please kindly follow the below steps:

    1. Please send us your detailed concern and booking details at [email protected].
    2. Please include a specific indicator on your email subject line: {Complaint.biz}

    We look forward to your response. Your understanding is much appreciated.

    Best regards,

    Edra
    Trip.com

    Reply

More Trip.com complaints

View all 116

Wronged by Trip.com too?
Make it sting!

Launch complaint