Trip.com complaint: Reimbursement

Complaint from Pablobucu reported on 28 December 2023 about Trip.com

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My complaint:

On the 17 of august I travelled from China ( Chendu) to Spain Barcelona. With connexion flight in Rome. My first flight was delayed more than 5 hours and in consequence I missed my connection Flight to Barcelona. After comtacting Trip.com costumer service they recomend me to buy another flight and they would reinburse me the fee. Now they refuse to reinburse me the fee and tell me hat contact the airline directly and deal with them. The airline also not being cooperative at all

Suggested solution:

Reinburse me the amount of the new conexion flight I bought to arrive to barcelona 197 euros

Reimbursement
Reimbursement
Comments: 1
Rating:

Message from Bizzy from Complain.biz

3 weeks ago - Complaint is picked up by Trip.com

Message from Trip.com

3 weeks ago - Dear Pablobucu, Thank you for your feedback. I'm sorry to learn that the flight change affected your schedule and that you encountered difficulties with your refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible. Unfortunately, we weren't able to locate the booking details. To assist you further, please kindly follow the below steps: 1. Please send us your detailed concern and booking details at en_servicemanager@trip.com. 2. Please include a specific indicator on your email subject line: {Complaint.biz} We look forward to your response. Your understanding is much appreciated. Best regards, Edra Trip.com

Message from Bizzy from Complain.biz

3 weeks ago - Complaint is solved by Trip.com

Trip.com

Responded on 01 February 2024 at 12:06

Offered solution:

Dear Pablobucu,

Thank you for your feedback. I'm sorry to learn that the flight change affected your schedule and that you encountered difficulties with your refund request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.

Unfortunately, we weren't able to locate the booking details. To assist you further, please kindly follow the below steps:

1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Complaint.biz}

We look forward to your response. Your understanding is much appreciated.

Best regards,

Edra
Trip.com

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