While Agoda provides a vast platform for booking travel and accommodations worldwide, complaint data from our community highlights several recurring issues that customers face. Common complaints include poor and unresponsive customer service, issues with refunds, and fraudulent or incorrect bookings. Customers also report misleading advertising, unilateral cancellations without notice, and personal information being mishandled.
To avoid these issues, we strongly advise customers to double-check all booking details and policies before making a payment, monitor transactions closely, and reach out to customer service with any discrepancies immediately. Document all communications and gather relevant evidence to support your claims in case of a dispute.
Do you have a dispute or had a bad customer experience with agoda? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to agoda.
Our sentiment meter has detected that agoda complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with agoda, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about agoda over the last 12 months. The graph below shows a monthly breakdown.
Curious about agoda's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of agoda. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of agoda by calling 1-866-656-8207. If you want to reach out to agoda through their own website, you can use their contact form.
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Helpful experiences shared by verified agoda customers. Search, discuss and connect with other people in our community.
Complaint from Jenia on 08 February 2025 about agoda.
I have purchased a stay at the hotel in Bali through Agoda website which offered a cash back of usd$67.61 after 60 days. After 70 days I contacted Agoda asking to refund my cashback which was already due. They said... Read more
Complaint from Warraiqa on 13 July 2024 about agoda.
We reserved a booking through Agoda website for Taj hotel in Nathia Gali Pakistan. The dates which we put were July 13th till July 14th 2024 and we got the reservation for July 15th till July 16th of 2024. There... Read more
Complaint from vicor on 24 April 2024 about agoda.
It is my first booking on the Agoda on April 20, 2024. The booking ID is ID1211545700. While I was walking near the hotel that afternoon, I wanted to book a room and stay there overnight. It is supposed that... Read more
Complaint from Sophielekimmy on 11 April 2024 about agoda.
1. I had a call from a customer of Agoda's asking for check-in instructions for stay booked through Agoda 2. I didn't put any property on Agoda for business as host 3.Big corp like Agoda have not taken steps to check... Read more
Complaint from Becky Boo on 05 February 2024 about agoda.
I wanted to book a holiday for this Christmas and wanted a particular hotel that is really popular. I decided if I could get a pay later option, I would book now to avoid missing out on this hotel.... Read more
Complaint from fahad on 09 January 2024 about agoda.
On December 14, 2023, I received an email from Agoda acknowledging a cancellation request for my flight scheduled for December 26, 2023. The email claimed that I initiated the cancellation through the Manage My Booking function. However, I categorically deny... Read more
Complaint from keeliang on 08 January 2024 about agoda.
Airlines ed that airport tax had been refunded to travel agency. Received ation from airlines. But agoda is holding the refund and not refunding to consumer. Scam Read more
Complaint from Aarong1233 on 04 January 2024 about agoda.
We booked a room for April 6th-7th. Then recieved a ation that the trip was for the 4th of Jan 2024 (tonight) I proceeded to be o the phone for 6 hours. Where they actively lied that the hotel wouldn't... Read more
Complaint from Deepakk on 17 November 2023 about agoda.
The homestay owner is telling they are not listed on Agoda. I haven't got any action of booking on my number , email id is not functional due to come issue. Amount is debited from the account successfully to Agoda. Read more
Complaint from Jhay07 on 16 October 2023 about agoda.
Request a refund but they seem to just reply with their policy. Read more
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