agoda complaint: Agoda have collected my refund from hotel but not releasing it

On the 29/4/23 I checked into a hotel in Seminyak and upon check in I found there was mould all through the room, ants crawling on the bed and other bugs crawling on the furniture. I was staying there with my daughter and was not prepared to stay in those conditions. My husband and other daughter was due to meet me there on the 2nd May. I requested a refund which was paid to Agoda from the hotel. Agoda have said they will refund me for 1 booking but won’t if they will be refunding me for the second booking. I have been waiting a week and now and no one will . I’m now out of pocket and needing to book more accommodation in a foreign country. Agoda have my money! I just want what’s mine back. The service has been appalling and there has been no consideration for the situation I’m in with my family in a third world country. I have more photos and videos of the hotel. I can’t believe Agoda even advertised this place.