Filed 2 May 2023 by Katherine
Hi There,
I checked into a hotel – De Vins Sky on the 29/4/23, I had two bookings, the second booking was for my husband and daughter to meet us there on the 2/4/23. upon check in I went to the room and round ants crawling in the bed, other bugs crawling on the furniture, mould on curtains, chairs in bathroom and on the ceiling. The accommodation was below a satisfactory standard and I was not prepared to stay there or have my children stay there. I spoke to the manager after seeing the problems and she said she will provide me with a full refund for both rooms. Since then the hotel has ed they have refunded Agoda with my 2 bookings but Agoda will not release the money to me. I have been emailing them for 5 days and no one will my refund. I have photos and videos of proof
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