agoda complaint: Incorrect booking made by Agoda and refuses to refund
Filed 2 Sep 2023 by Camille
I booked HOTEL ALPINA LUZERN via Agoda for 2 nights from June 25-27 2023 and received a ation from Agoda for this booking. Upon arrival at the hotel, we were informed that Agoda made a mistake and booked us at Hotel Alpina GRIMENTZ.
So, I reached out to Agoda Customer Support and Customer Support team has agreed that since Agoda made the mistake, AGODA will pay for the PRICE DIFFERENCE of the rate I booked initially and the walk in rate we paid as long as we present the invoice provided by Hotel Alpina Luzern. Aside from that, since Hotel Alpina Grimentz has already charged us 250chf on June 11, 2023, they have agreed that they will refund that as well. Up to this day, they have not honored any of those.
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