agoda complaint: I had to pay for two unaware of booking

Name: I had to pay for two unaware of booking
Item: agoda
Rating: 1
Author: Wang

Open 22 Sep 2023 100 views Travel

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Filed 22 Sep 2023 by Wang

I would like to complaint in my recent Agoda booking, I had to pay for two booking but I was unaware of, booking details were not in my Agoda account, no email sent out for the ation booking ID.

Issues was highlighted to customer service for investigate, but they failed to do.

1.Booking ID 952614013 $403.96
2.booking ID 951409249 $560.11

Thank you.

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Case details

Status: Open
Company: agoda
Filed: 22 Sep 2023
Rating: 1/5
Desired resolution: Refund
Problem: Charged for two unknown bookings
About: hotel bookings
At stake: $560.11

Progress

Filed
Company notified
Company replied
Resolved

22 Sep 2023 Complaint filed and published
22 Sep 2023 Message from Bizzy: we notified agoda about this complaint.

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