agoda complaint: Payment not turned over to vendor Booking ID 334858743
Filed 27 Oct 2022 by Ronel
Made a booking and paid via Agoda (ation of booking and payment received from Agoda). Upon arrival at the destination (Crown hotel Cricklewood), I was informed that the payment had not gone through and I then settled GBP305 directly with Crown Hotel. My bank statement, however, reflects both payments. Upon my querying with Crown Hotel’s front desk, I was advised there has been no payment from Agoda. I am therefore requesting a refund as this has been paid twice
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