agoda complaint: Agoda website glitch and non refundable policy

We reserved a booking through Agoda website for Taj hotel in Nathia Gali Pakistan. The dates which we put were July 13th till July 14th 2024 and we got the reservation for July 15th till July 16th of 2024. There is a glitch in the system and it gave us the reservations for the wrong dates.

We tried calling 4 times and last person we spoke was Karen and she told me to wait for 24 hours to either correct the recreation date or issue the refund. Right now I am more interested in the refund of 85000 Pakistani rupees which you used to book three rooms.

The second last person we spoke gave us a timeline of 4 hours and it’s already been passed.

The Agoda didn’t even give us a 24 hour grace period unlike other websites so we could fix the mistake or cancel the reservation.

At this point we would like our money to be refunded as the website chose the dates for us.