Complaint Sentiment: Neutral

Our sentiment meter has detected that complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 18, 2024 complaint process

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How to file a complaint about

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We have received 35 complaints about over the last 12 months. The graph below shows a monthly breakdown.

Apr complaint statistics

Curious about's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 112 ratings

1% of all complaints resolved


How to contact the customer service of

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You can contact the customer service of by calling +1-646-362-8606. For support through email, send your inquiry to If you want to reach out to through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details. reviews: (112)

Authentic experiences shared by our community for your benefit.

Forfeiting return flight

Complaint from Pradip on 01 June 2022 about

I made a booking for my staff on TRIP.COM for HKG-DEL-HKG on Thai airways. His final destination was Kathmandu for which he had separate ticket. My staff holds Nepalese Passport. But when he went to check for his DEL flight... Read more

Comments: 0


Complaint from on 15 May 2022 about

I was enabled to access the website to do the check-in on-line, so when I've got it at the airport they charged me extra. Read more

Comments: 0

Refund fraud

Complaint from Harkirat Singh on 13 May 2022 about

I booked my Malaysia airlines flight through but it got cancelled due to covid. I paid extra for a full 100% refund. After it got cancelled, I was told they will contact airlines and get the refund. I waited... Read more

Comments: 0

Refusal to provide refund

Complaint from Adeluca on 21 April 2022 about

I booked a flight to Austin with The airline, JetBlue, added a connecting flight and I was forced to cancel. assured me I would not receive a cash refund but a credit to the airline called travel bank.... Read more

Comments: 0

Stranded at airport. Waste of money.

Complaint from AlexB on 18 April 2022 about

I bought a ticket for $820 from Eugene, Oregon to Athens, Greece. On the first connecting flight I arrived at San Francisco airport. The gate was closed to the next connecting airline when I arrived making it impossible for me... Read more

Comments: 0

Rebooking my flights

Complaint from Raj123 on 31 March 2022 about

I booked a flight for £555 on Nov21( on on Nov 17 I got positive for covid and I had to cancel my flight so my airline gave me a credit to book my flight. I have been told from... Read more

Comments: 0

Miss sold flight

Complaint from Gulsay on 27 March 2022 about

I brought a Turkish airlines flight, only to be put on an anadolujet plane (this is a sister airline of Turkish airlines) However, the flight was sold as a Turkish airlines flight. The travel agent gave no warning of this... Read more

Comments: 0

Travel credit

Complaint from NettieB on 24 March 2022 about

I booked a flight via - Alicante-Dubai, British Airways (business class). As the omicron variant began to take hold around the world, I called to share my concerns about travelling as my husband is living with cancer... Read more

Comments: 0

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