Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 28, 2024
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We have received 32 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Pradip on 01 June 2022 about Trip.com.
I made a booking for my staff on TRIP.COM for HKG-DEL-HKG on Thai airways. His final destination was Kathmandu for which he had separate ticket. My staff holds Nepalese Passport. But when he went to check for his DEL flight... Read more
I was enabled to access the website to do the check-in on-line, so when I've got it at the airport they charged me extra. Read more
Complaint from Harkirat Singh on 13 May 2022 about Trip.com.
I booked my Malaysia airlines flight through trip.com but it got cancelled due to covid. I paid extra for a full 100% refund. After it got cancelled, I was told they will contact airlines and get the refund. I waited... Read more
Complaint from Dpat on 11 May 2022 about Trip.com.
I have booked the tickets with them and they are saying that we are contacting the vendor to book your tickets and vendor is not booking your tickets we can't do anything about it. I asked for refund and suddenly... Read more
Complaint from MF on 28 April 2022 about Trip.com.
I was forced to find an alternative way to continue my very important trip due to a flight cancellation by the airline. It was not trip.com at first as the flight cancellation was not controlled by them. However, when I... Read more
Complaint from Adeluca on 21 April 2022 about Trip.com.
I booked a flight to Austin with trip.com. The airline, JetBlue, added a connecting flight and I was forced to cancel. Trip.com assured me I would not receive a cash refund but a credit to the airline called travel bank.... Read more
Complaint from AlexB on 18 April 2022 about Trip.com.
I bought a ticket for $820 from Eugene, Oregon to Athens, Greece. On the first connecting flight I arrived at San Francisco airport. The gate was closed to the next connecting airline when I arrived making it impossible for me... Read more
Complaint from Raj123 on 31 March 2022 about Trip.com.
I booked a flight for £555 on Nov21( on trip.com) on Nov 17 I got positive for covid and I had to cancel my flight so my airline gave me a credit to book my flight. I have been told from... Read more
Complaint from Gulsay on 27 March 2022 about Trip.com.
I brought a Turkish airlines flight, only to be put on an anadolujet plane (this is a sister airline of Turkish airlines) However, the flight was sold as a Turkish airlines flight. The travel agent gave no warning of this... Read more
Complaint from NettieB on 24 March 2022 about Trip.com.
I booked a flight via Trip.com - Alicante-Dubai, British Airways (business class). As the omicron variant began to take hold around the world, I called Trip.com to share my concerns about travelling as my husband is living with cancer... Read more
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