Trip.com Complaint Sentiment: Neutral

Our sentiment meter has detected that Trip.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Trip.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 18, 2024

Trip.com complaint process

Do you have a dispute or had a bad customer experience with Trip.com? Submit your Trip.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Trip.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Trip.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Trip.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Trip.com complaints chart

We have received 35 complaints about Trip.com over the last 12 months. The graph below shows a monthly breakdown.

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Trip.com complaint statistics

Curious about Trip.com's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!

112
Total complaints
107
Open Complaints
3
Complaints pending
2
Complaints resolved
1.1
/10 112 ratings

1% of all complaints resolved

1%

How to contact the customer service of Trip.com?

Below, you will find the contact information for the complaint department of Trip.com. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+1-646-362-8606
Webcare email:
Hotelsen_hotel@trip.com
Contact form:

You can contact the customer service of Trip.com by calling +1-646-362-8606. For Trip.com support through email, send your inquiry to Hotelsen_hotel@trip.com. If you want to reach out to Trip.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Trip.com reviews: (112)

Authentic experiences shared by our community for your benefit.

Forfeiting return flight

Complaint from Pradip on 01 June 2022 about Trip.com.

I made a booking for my staff on TRIP.COM for HKG-DEL-HKG on Thai airways. His final destination was Kathmandu for which he had separate ticket. My staff holds Nepalese Passport. But when he went to check for his DEL flight... Read more

Comments: 0
Rating:

Refund

Complaint from vero_amico@yahoo.it on 15 May 2022 about Trip.com.

I was enabled to access the website to do the check-in on-line, so when I've got it at the airport they charged me extra. Read more

Comments: 0
Rating:

Refund fraud

Complaint from Harkirat Singh on 13 May 2022 about Trip.com.

I booked my Malaysia airlines flight through trip.com but it got cancelled due to covid. I paid extra for a full 100% refund. After it got cancelled, I was told they will contact airlines and get the refund. I waited... Read more

Comments: 0
Rating:

Refusal to provide refund

Complaint from Adeluca on 21 April 2022 about Trip.com.

I booked a flight to Austin with trip.com. The airline, JetBlue, added a connecting flight and I was forced to cancel. Trip.com assured me I would not receive a cash refund but a credit to the airline called travel bank.... Read more

Comments: 0
Rating:

Stranded at airport. Waste of money.

Complaint from AlexB on 18 April 2022 about Trip.com.

I bought a ticket for $820 from Eugene, Oregon to Athens, Greece. On the first connecting flight I arrived at San Francisco airport. The gate was closed to the next connecting airline when I arrived making it impossible for me... Read more

Comments: 0
Rating:

Rebooking my flights

Complaint from Raj123 on 31 March 2022 about Trip.com.

I booked a flight for £555 on Nov21( on trip.com) on Nov 17 I got positive for covid and I had to cancel my flight so my airline gave me a credit to book my flight. I have been told from... Read more

Comments: 0
Rating:

Miss sold flight

Complaint from Gulsay on 27 March 2022 about Trip.com.

I brought a Turkish airlines flight, only to be put on an anadolujet plane (this is a sister airline of Turkish airlines) However, the flight was sold as a Turkish airlines flight. The travel agent gave no warning of this... Read more

Comments: 0
Rating:

Travel credit

Complaint from NettieB on 24 March 2022 about Trip.com.

I booked a flight via Trip.com - Alicante-Dubai, British Airways (business class). As the omicron variant began to take hold around the world, I called Trip.com to share my concerns about travelling as my husband is living with cancer... Read more

Comments: 0
Rating:

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