My complaint:
I have booked the tickets with them and they are saying that we are contacting the vendor to book your tickets and vendor is not booking your tickets we can’t do anything about it. I asked for refund and suddenly they said it will be booked in 5 days and if they can’t do anything they will issue full refund my flight is in six days and they are holding my travel money.
Suggested solution:
Give my tickets
I am dealing with same thing. Airlines confirmed the refund and even confirmed with trip.com about it. Still they keep sending automated messages. They are just big fraud.